Return and Refund Policy

Welcome to German Globe Crate Co.! We are committed to ensuring your satisfaction with every purchase. Our Return and Refund Policy is designed to provide a clear and transparent process for handling returns and refunds. Please read this policy carefully to understand your rights and responsibilities.

Eligibility for Returns

  1. Condition of Containers: To be eligible for a return, the shipping container must be in the same condition as delivered, with no signs of use, modification, or damage caused after delivery.

  2. Timeframe: Requests for returns must be initiated within 30 days of receiving the product.

  3. Proof of Purchase: A valid receipt, order confirmation, or invoice must be provided to process the return.

Non-Returnable Items

The following items are not eligible for returns:

  • Customized or modified shipping containers.

  • Containers damaged due to misuse or improper handling after delivery.

  • Clearance or final sale items.

Return Process

  1. Initiate a Return: Contact our Customer Support team at contact@germanglobecrateco.com  with your order details and reason for return.

  2. Inspection: Once the return request is approved, the container will be inspected upon arrival at our facility to ensure it meets the return criteria.

  3. Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective product).

Refund Policy

  1. Refund Approval: Refunds are processed after the returned container passes inspection.

  2. Refund Method: Approved refunds will be issued to the original payment method within 7-10 business days of inspection approval.

  3. Partial Refunds: If the container shows signs of use or damage, we may deduct a restocking fee or offer a partial refund.

Damaged or Incorrect Items

If your shipping container arrives damaged or incorrect:

  1. Report the issue to our Customer Support team within 48 hours of delivery.

  2. Provide photographic evidence of the damage or discrepancy.

  3. We will arrange for a replacement or full refund, including shipping costs.

Order Cancellations

Orders can be canceled for a full refund if requested before shipment. Once the container has shipped, standard return procedures apply.

International Returns

For international orders, customers are responsible for return shipping and any applicable customs or duties fees. Refunds will not include the original shipping cost.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us:

Policy Updates

German Globe Crate Co. reserves the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Thank you for choosing German Globe Crate Co. for your shipping container needs!

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